Refund policy
Thank you for shopping with VINCI Professional. If you are not fully satisfied with your purchase, you may request a return within 14 days of receiving your order.
The item must be in its original condition – unused, with tags and in its original packaging and accompanied by a receipt or proof of purchase.
How to request a return?
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Send an email to info@vinciprofessional.com with the subject:
“Return Order #(your order number)”
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Briefly explain the reason for the return. If the item is damaged or faulty, please attach photos.
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Once your return is approved, we’ll send you instructions on how and where to send the item.
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Please note: Return shipping costs are the responsibility of the customer unless the product is faulty or we made a mistake.
Refunds.
Once we receive and inspect your returned item, we will issue a refund to your original payment method within 5–10 business days.
Shipping costs are non-refundable, unless the return is due to our error.
Non-returnable items.
Gift cards.
Personalized or custom-made products.
Used products showing signs of wear or damage.
Questions?
Feel free to contact us at info@vinciprofessional.com